Low Cost Dual Monitor Teleprompter software for W95-Vista Software Support page.

Software Support

TelePrompter software support is provided via email. Response time is usually less than 1 hour. Save time by checking our common support issues listed below.

What do I get with the secure online purchase of your prompter software license?

First download and install the prompter software. Make sure the teleprompter software performs to your expectations before purchasing. This is a "try before you buy" teleprompter software product and all sales are final. An email binary attachment is sent to you which is a copy of your prompter software license. You then copy the attachment to your installtion folder. Should you have problems installing our prompter software or your license please contact support via email for a quick same day reply (usually within the hour).

Unlimited same day email teleprompter software support Monday - Friday.
All product update revisions to the current major version.
Web available support files and information 24/7.

How do I activate the prompter software license I purchased?

To make the license activate, you must copy the physical license file "lectprom.bin" to the "C:\Program Files\PrompterSoftwareCom\Ultra-Prompter" folder. There are no codes or numbers to enter. The presence of the license file in the installation folder is all that is necessary.

The file must be physically located in the installation folder "C:\Program Files\PrompterSoftwareCom\Ultra-Prompter". If you can not find this folder, reinstall the teleprompter software. If you are having problems with copying the file please contact your IT support to copy the file for you. Also, the shortcut must be used to start the program.

If you are copying the license file from CD, make sure the file attribute is set to READ/WRITE, not read only.

Will my generic hand controller work with your prompter software?
Yes. If it is a generic keyboard controller (Griffin Powermate or similar) more than likely you will have to program it to emulate the keyboard keys such as up/down arrows, spacebar, Esc, etc. The majority of keyboard emulators will work after being setup at least once for the application to control. See your emulator documentation.

What is the time limit when running in the demo mode?
There is no time limit. All download teleprompter software is the full complete version. There are no program or function restrictions in the demo mode. There will be the bane of the software displayed randomly when scrolling text in the demo mode.

Why is the prompter scrolling text too slow?
Change your windows display settings to 8 or 16 bit color. To do this, use the [Control Panel][Display][Settings] option to change to a lower resolution. You might change the display size to 800x600 or 640x480 to increase the speed.

The color is black on white or white on black?
There are 2 color sets in Ultra-LightPrompter and Ultra-Prompter. They are black on white or white on black. TIP: This color set has worked for 25 years for most professionals TV newscasters?

How do I change the speed of the scrolling text?
Using the PgUp or Up arrow will increase the speed of the Teleprompter software. Using the PgDn or Down arrow will slow the speed down of the prompter.

Why, when I open a file, does it contain non-readable text?
Ultra-LightPrompter uses Text files only. When using your word processor make sure you save the text as a "Text" file, then open the file in the editor of of our prompter software. Close the file in your word processor first.

What is the max amount of text I can scroll?
This program uses the standard Windows text buffers(32k). This will equal about 35-40 minutes read time.

Why are the Dual Monitor menu options disabled in Ultra-Prompter?
Ultra-Prompter checks to see if you have 2 separate Windows monitors and that the second monitor has been extended onto the windows desktop. If you have two SVGA ports on your computer, use the Windows [Control Panel][Display][Settings] options to correct the setting. You should see two monitor icons on the [Display][Settings] panel.

Why is the teleprompter scrolling text too slow?
Change your windows display settings to 8 or 16 bit color. To do this, use the [Control Panel][Display][Settings] option to change to a lower resolution. You might change the display size to 800x600 or 640x480 to increase the speed.