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Software Support

TelePrompter software support is provided via email. Response time is usually less than 1 hour. Save time by checking our common support issues listed below.
Demo mode time limit
 
Hand Controller

How do I activate the license?

How do I change the speed of the scrolling text?

License permissions problems with Windows 7/Vista

Reasons for Running in the DEMO mode?

Setting up a Dual Monitor system

The color is black on white


What do I get when I buy a license?

Why when I open a file does it contain non-readable text?

What do I get with the secure online purchase of your prompter software license?

A life time license and support.

First download and install the prompter software.  Make sure the teleprompter software performs to your expectations before purchasing. This is a "try before you buy" teleprompter software product and all sales are final. An email binary attachment is sent to you which is a copy of your prompter software license. You then copy the attachment to your installation folder. Should you have problems installing our prompter software or your license please contact support via email for a quick reply (usually within the hour).
  • Unlimited same day email teleprompter software support Monday - Friday.
  • All product update revisions to the current major version.
  • Web available support files and information 24/7.


How do I activate the prompter software license I purchased?

To make the license activate, you must copy the physical license file "lectprom.bin"  to the "C:\Program Files\PrompterSoftwareCom\Ultra-Prompter" folder.  There are no codes or numbers to enter.  The presence of the license file in the installation folder is all that is necessary.

The file must be physically located in the installation folder "C:\Program Files\PrompterSoftwareCom\Ultra-Prompter".  If you can not find this folder, reinstall the teleprompter software.  If you are having problems with copying the file please contact your IT support to copy the file for you. Also, the shortcut must be used to start the program.



Windows 7/Vista permissions need to be changed to copy or activate the prompter software license I purchased?

The program works well in
Windows 7 and Vista. You must however have the permissions set to full read and write on the ULP folder.  The Windows 7 permission default was set to read only when you installed the ULP software. To  change it, right click on the ULP folder, select [Properties], then change the [Read Only] to unchecked.

You may need to also change the user privileges on the [Security] tab of the [Properties] page. Use the edit button there.  Once you change the User [Modify] rights, all should be OK. Make sure you 'apply' the changes.  This only needs to be done one time.

Why are the Dual Monitor menu options disabled in Ultra-Prompter?

On Start-up, Ultra-Prompter II checks to see if you have 2 separate Windows monitors and that the second monitor has been Extended onto the windows desktop**.  If you have a second SAGA port on your computer, use the Windows [Control Panel][Display][Settings] options to extend the Desktop onto the second monitor** (the option must be checked).  You should see two monitor icons on the [Display][Settings] panel.  Apply the new [Control Panel][Display] setting and then restart Ultra-Prompter II.

Reasons for Running in the DEMO mode?
After re-installing the software on a different or re-formatted computer.  Possible reason may be the program cannot find it's license file (if you have already purchased a license). Copy the "lectprom.bin" license file to the new ULP or Ultra-Prompter folder (C:\Program Files\PrompterSoftwareCom\Ultra-Prompter\), and re-start the program. The license file was sent to as an email attachment, or you can copy it from your previously installed folder.

Right Version?  Make sure the installed major version of software matches the license you have purchased. Each major software version has a different and specific license for that major version. For example, the version 1 license will not work with version 2 software.

In Vista you must have the correct permissions set. Drill down to the application folder and run the application from there to test. Make sure you have full read and write permissions to the application folder and it's contents, including the license file. Check the binary software license file properties page, make sure the binary software license file attributes are set to read and write.

If adding a Short-Cut to your desktop.

If you add a short-cut to your desktop, you must make sure that the Startup In: folder entry under the short-cut's Target: properties, is set to your installation folder. Failure to do this will force your program to run in the DEMO mode.

Example Short-Cut Properties:
Target:  "C:\Program Files\PrompterSoftwareCom\Ultra-Prompter\uprompter.exe"
Startup In:"C:\Program Files\PrompterSoftwareCom\Ultra-Prompter\"

You can also use the installation's Short-cut under [Start][Programs]. This short-cut was setup when you installed the program.

If you are on a Network.
All users must have read and write access to the software license file and the configuration files. If on a network, the user must have read and write privileges to the installation folder. Failure to do this will force your program to run in the DEMO mode. See your network administrator about your file permissions.

If recording your software license to CD.

Making a CD backup of your binary software license file and the downloaded program file is highly suggested (in case you need to reinstall the software). When installing the software license file from your backup CD make sure you change the binary software license file attributes to read and write after installing it from your backup CD. Use the binary software license file properties page to change the file attributes to read and write.

Will my generic hand controller work with your prompter software?
Yes. If it is a generic keyboard controller (Griffin Powermate or similar) more than likely you will have to program it to emulate the keyboard keys such as up/down arrows, space bar, Esc, etc. The majority of keyboard emulators will work after being setup at least once for the application to control. See your emulator documentation.

What is the time limit when running in the demo mode?
There is no time limit. All download teleprompter software is the full complete version. There are no program or function restrictions in the demo mode.  There will be the bane of the software  displayed randomly when scrolling text in the demo mode.

Why is the prompter scrolling text too slow?
Change your windows display settings to 8 or 16 bit color. To do this, use the [Control Panel][Display][Settings] option to change to a lower resolution. You might change the display size to 800x600 or 640x480 to increase the speed.

The color is black on white or white on black?
There are 2 color sets in Ultra-LightPrompter and Ultra-Prompter. They are black on white or white on black. TIP: This color set has worked for 26 years for most professionals TV newscasters?

How do I change the speed of the scrolling text?
Using the PgUp or Up arrow will increase the speed of the Teleprompter software.  Using the PgDn or Down arrow will slow the speed down of the prompter. 

Why, when I open a file, does it contain non-readable text?
Ultra-LightPrompter uses Text files only. When using your word processor make sure you save the text as a "Text" file, then open the file in the editor of of our prompter software. Close the file in your word processor first.

What is the max amount of text I can scroll?
This program uses the standard Windows text buffers(32k). This will equal  about 35-40 minutes read time.

Why are the Dual Monitor menu options disabled in Ultra-Prompter?
Ultra-Prompter checks to see if you have 2 separate Windows monitors and that the second monitor has been extended onto the windows desktop. If you have two SVGA ports on your computer, use the Windows [Control Panel][Display][Settings] options to correct the setting. You should see two monitor icons on the [Display][Settings] panel.



Why is the teleprompter scrolling text too slow?
Change your windows display settings to 8 or 16 bit color. To do this, use the [Control Panel][Display][Settings] option to change to a lower resolution. You might change the display size to 800x600 to increase the speed.
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